SKATEPARK REOPENING JUNE 13 – EVERYTHING YOU NEED TO KNOW
It’s been a long and hard couple of months for us all to endure, but we couldn’t be more stoked to finally reopen the doors to Slam Factory Indoor Skatepark for the general public to enjoy as of 9am on Saturday, June 13.
Before we get stuck into the reopening details, we would like to take this opportunity to say an enormous thank you to everyone who has contributed to slowing the spread of COVID-19 in Australia, by either staying at home, practicing social distancing by maintaining a 1.5m distance from others or working tirelessly on the front line to keep others safe. It’s because of your efforts that we’re able to reopen a lot sooner than the Australian Government originally anticipated, so thank you.
We would also like to say a huge thank you to everyone who has supported Slam Factory specifically, by purchasing one of our limited edition tie-dye T-Shirts, another product from our shop, or even just sharing our social media posts with friends. Every single action has helped us remain viable, so from the bottom of our hearts, thank you for supporting our small business, and doing your part to keep an integral community asset on the Central Coast alive.
And last but certainly not least, we want to say a sincere thank you to our staff members. Our dedicated team has been working around the clock over the past couple of months to renovate our skatepark so that you can ride the best ramps and layout possible, so when you come in, pat them on the back and tell them that they’re awesome – because they are, and Slam wouldn’t be what it is without them.
So, with that said, here’s what you need to know about our plans to reopen. It’s important to understand that we can’t just snap our fingers and have things go back to the way they were – there are rules that we need to abide by, and restrictions that are going to be put in place to protect customers and staff, so we ask that you please be patient with us, and carefully follow our instructions to the best of your ability.
There's a lot to get through, so let’s get stuck into it…
BOOKINGS AND SESSION TIMES
Under the current set of rules, indoor sporting venues are not permitted to have more than 100 people inside at any given time (and there must only be one person for each 4m² space) which means that our venue can only hold up to approximately 80 people at a time (excluding staff, paramedics if required in the event of an emergency, etc). For this reason, all sessions will be strictly capped at 40 riders per session (conservatively allowing one spectator for every rider, however we do ask that spectators are kept at an absolute bare minimum, as 1.5m social distancing rules will apply within our limited spectator viewing areas).
Because each session is going to be capped at 40 riders per session, pre-bookings are going to be essential. We are currently in the process of setting up an online booking system, so please be patient with us as we set this up. If all goes to plan, we hope to have this up and running early next week so that you can start to book in sessions for the weeks ahead, including the reopening weekend. Walk-ins will still be welcome if sessions are not completely sold out, but we ask that you take a look at how many spots are available in each session online prior to calling us, because our staff members are going to be extremely busy taking care of those who have made online bookings, and are arriving for their chosen session(s).
If you have a Free Session Pass, you can still use this by presenting it to a Slam Factory staff member when you arrive, however you must book your spot to be able to do so.
In addition, we want to ensure that everyone gets a fair go, so because all sessions are going to be capped at just 40 riders per session, all of our session times will be reduced to two hours on weekends and three hours on weekdays. We understand that this is not what everyone is used to at Slam Factory – in fact, we pride ourselves on being able to offer great value for money, boasting long session times – however it is a necessary change that we must make to help get us through this difficult transition period.
Please take a look at the detailed session timetable below, as it outlines which sessions you might be able to book into. While all of our sessions have been mixed (skateboards, scooters, bikes, rollers) for quite some time, we have decided that it is in everyone’s best interest to use the skatepark in the safest way possible, and that means offering skateboard-only, scooter-only, bike-only and roller-only sessions on top of mixed sessions. Remember, this is temporary, but with your cooperation and understanding, we will be able to get things back to normal as quickly as possible.
NEW SKATEPARK LAYOUT
It is really important that you take note of the changes made to our skatepark’s layout before you start riding. Once you enter the skatepark, take a look around and observe what is new, what has been moved, and how that may impact the flow of the skatepark. We want everyone to feel safe at Slam Factory, and while we know that everyone is excited to get out there and start riding, it’s important that you take the time to gain an understanding of what you are riding and where you are going to be heading as a result to ensure everyone stays safe.
We have exciting new ramps for everyone to come and ride, including a resi quarter, a step-up box jump, a street section featuring an A-frame rail, ledges and loads more to suit skateboarders, scooter riders, BMX and MTB riders, rollerbladers and rollerskaters.
In addition, it is important to note that our Foam Pit is going to remain closed until further notice. We have identified this feature of the skatepark as too great of a health risk for riders to be using until the spread of COVID-19 has been further reduced in Australia.
You can also watch the YouTube video below to get an idea of what’s new, what’s moved, and how we anticipate the skatepark to flow.
As you can probably imagine, we had heaps of unlucky people who had to have their two-hour private birthday parties postponed throughout March, April, May and June, so those people will be given the opportunity to select a new date before we start accepting new bookings. If you’re one of those people, we will be calling you as soon as possible to give you the opportunity to choose a new date, but please note that due to the high-volume of requests that we will need to try and accommodate, you may not get your first preference, so please have at least a few dates in mind that could work for you.
If you want to make a new booking, please send an email to firstname.lastname@example.org stating your full name, mobile number and ideal date that you would like to book, and we will give you a call as soon as all of our available dates have been identified. Please do not call our staff members, as they will be extremely busy taking care of riders inside the skatepark. We understand that everyone is keen to use the venue, and we’re going to do our best to make that happen in an ideal timeframe, but we appreciate your patience and understanding through this process.
We know that everyone is itching for our private and group lessons to restart, but primarily, our staff resources are going to be put towards ensuring that the general public can use the skatepark safely, meaning our coaches will be unavailable at this time. We do not anticipate lessons to restart until at least Term 3 of the NSW public school term (July 20). If you were enrolled in Term 1 of group lessons and you missed out on the last couple of weeks due to our closure, your remaining lesson credits can be put towards enrolling in the next available Term, and you will be notified via email as soon as this is possible.
Term 2 of the NSW public school term ends on Friday, July 3. As per the reasons listed above, our coaches will be unavailable to host our popular school holiday Camps. It is our hope that Camps will be able to restart for the following school holidays. We apologise for any inconveniences this causes.
COVID-19 GUIDELINES FOR ATTENDING SLAM FACTORY
Slam Factory will be reopening with an important new set of guidelines that everyone must follow, so please read this section really carefully. Slam Factory staff members have the right to a safe workplace, and we reserve the right to refuse entry to anyone who we believe is not fit to be at Slam Factory, or is neglecting the guidelines listed below:
- Please follow all signage on display, and listen carefully to instructions from Slam Factory staff members. All staff members have received training in COVID-Safe workplace practices, and will be acting with everyone’s safety and wellbeing as a priority.
- If you have any COVID-19 symptoms or have travelled at all in the past 14 days, please stay at home. If a Slam Factory staff member feels as though you are presenting symptoms, you will be asked to leave in order to protect others.
- Please adhere to social distancing rules inside the venue, and maintain a 1.5m distance from others at all times.
- Please clean your hands using the hand sanitiser provided when you arrive, during your session, and when you depart.
- Please come in groups with as many riders to a single parent or guardian as possible. We have very limited space available in our spectator areas and we must comply with capacity regulations, so please keep this in mind when making your booking.
- Please arrive at least 10-15 minutes prior to your session starting to allow for admin (name being marked off, etc).
- Please arrive wearing any safety equipment that you wish to wear (knee pads, shin pads, ankle guards, etc) as you will not be permitted to get changed into this equipment inside the venue. Helmets and gloves can be put on once you are inside the skatepark, but they must not be taken off at all throughout the duration of the session.
- Once you arrive at Slam Factory for your session, please use the social distancing stickers on the floor to make your way to the desk, where a Slam Factory staff member will confirm your attendance. Once your name has been marked off, please wait outside our main entrance until you are called inside – we can not allow people to wait inside the shop, unless you are making a product purchase.
- Please be ready to ride as soon as your session starts. Due to strict session times, you will not be permitted any additional time to ride or pack up at the end of your session. You will be given a 10-minute warning to start cooling down, and a 5-minute warning to collect your possessions. Please exit on time to ensure the next session can start as scheduled, and remember that we all need to work together to make this function.
- If you are riding back-to-back sessions, you must exit the skatepark and re-enter, and have your name marked off a second time.
- Please be aware that all high-touch surfaces will be sanitised every hour and in between all sessions.
- Please be aware that we will be keeping records of who attends every session, so that in the event of a COVID-19 case being linked to Slam Factory, we can contact everyone who was present that day. This will be in compliance with Government Health & Privacy policies.
If you have a question that hasn’t been covered in this article, please send an email to email@example.com and we’ll do our best to assist you as quickly as possible. Please subscribe to our newsletter as well (down the bottom of this page) to receive timely updates regarding session time changes, etc, as COVID-19 restrictions continue to ease further.
We look forward to seeing you all soon.
– Kurt and Elle, owners of Slam Factory