BOOK A PRIVATE LESSON

SKATEBOARDS, SCOOTERS, BMX BIKES AND ROLLERSKATES!

Private lessons are available most days at Slam Factory. During a private lesson, you can ask your coach for tips on how to progress quicker or focus on any aspect of riding you choose. Private lessons are a great way to get started or to take your current riding ability to a new level, to keep you motivated and improving. Our experienced coaches teach kids as young as 4 years old, all the way up to adults, so no matter how old you are, you can experience the joys of the skatepark!

In a nutshell, here’s how private lessons work:

Lessons run for 30 minutes (ie, 5:30pm-6pm, 6pm-6:30pm, etc)
Lessons can be booked for 1 person or a small group (3 maximum)
Lessons cost $37 per person per lesson
Price includes free time before and after lesson
Back-to-back lessons can be booked, however no discount will be applied for this
Please note that booking a certain day and time does not automatically guarantee you this spot for the remainder of the Term or Holidays – if you wish to book multiple lessons, you will need to go through this process manually (act quickly before someone takes the position you want)

If you have any questions, please give us a call on (02) 4355 1557 or send an email to slamfactory@slamfactory.com.au and we’ll do our best to assist you as quickly as possible.

Private Coaching Sessions

Terms and Conditions

1. Booking and Payment

All private coaching sessions must be booked in advance.
Full payment is required at the time of booking to secure your session.
Payment can be made by credit card online or cash*/credit card at the venue.

2. Session Times and Park Access

Please arrive at least 10 minutes prior to your scheduled coaching session to allow time for check-in and preparation.
Riders are welcome to arrive up to 30 minutes prior to their session start time to warm up in the park.
After the coaching session, riders are encouraged to stay for up to 30 minutes to practice skills covered during the lesson.
Warm-up and practice time are provided as a courtesy. Riders must adhere to all park safety rules during these periods.
Late arrivals may result in reduced coaching time, as sessions must finish at the scheduled end time.
Missed sessions due to late arrival will not be refunded or rescheduled.

3. Cancellations and Rescheduling (Customer Initiated)

Cancellations made more than 48 hours prior to the scheduled session are eligible for a full refund or rescheduling.
Cancellations made less than 48 hours prior to the session are non-refundable; however, customers may request a complimentary Ride Session Pass in lieu of a refund.
No-shows (where no notice of cancellation is provided) are not eligible for a refund, rescheduling, or Ride Session Pass.
Each session may only be rescheduled once. Any further changes will be treated as a cancellation under this policy.

4. Cancellations and Rescheduling (Slam Factory Initiated)

In the event that Slam Factory must cancel a session (e.g. due to coach illness, extreme weather, flooding, or park closure), Slam Factory will, at its sole discretion, offer one of the following:

Rescheduling to another available time; or
Providing a full refund.

If Slam Factory cancels a session with less than 48 hours’ notice, customers will also be offered a complimentary Ride Session Pass.

5. Weather and Venue Closure Policy

Slam Factory operates as an indoor facility and sessions will proceed in wet or windy conditions.
In the event of extreme heat (where indoor temperatures are deemed unsafe) or flooding affecting safe access to the venue, sessions may be postponed or cancelled.
Affected customers will be offered a reschedule or full refund, and if applicable, a complimentary Ride Session Pass.

6. Coach Availability

While every effort will be made to assign your requested coach, specific coach availability cannot be guaranteed.
In the event your assigned coach becomes unavailable due to illness, injury, or other unforeseen circumstances, Slam Factory will, at its sole discretion, offer one of the following:

A replacement coach; or
A rescheduled session; or
A full refund.

The decision regarding the appropriate option will be determined by Slam Factory based on operational requirements and coach availability.

7. Safety Requirements

All riders must wear a helmet at all times while riding.
Additional protective gear (knee pads, elbow pads, wrist guards) is strongly recommended.
Riders under 18 years of age must have a parent or guardian sign a waiver prior to participating.
Riders must follow all instructions provided by their coach and Slam Factory staff at all times for their safety and the safety of others.

8. Skill Progression

Coaching sessions are tailored to the rider’s skill level.
Progression varies between individuals depending on ability, fitness, consistency, and other factors.
No guarantees can be made regarding the achievement of specific skills or progression within a set timeframe.

9. Behaviour and Conduct

Riders are expected to behave respectfully towards coaches, staff, and other park users at all times.
Disruptive, unsafe, or disrespectful behaviour may result in the immediate termination of a session at the discretion of Slam Factory staff, without refund.

10. Photography and Promotional Use

Slam Factory may take photos and videos during sessions for promotional and marketing purposes.
If you do not wish to be included, please notify staff before the session begins.

11. Liability

Participation in action sports involves inherent risks, including the risk of injury.
By booking and participating in coaching sessions, riders (and their parents/guardians if under 18) acknowledge and accept these risks.
Slam Factory and its staff are not liable for any injury, loss, or damage sustained during participation.

*Cash Payments only available for in person bookings and Term Bookings